Privacy Policy

Who we are

Suggested text: Our website address is: https://levelup.getsubstance.co and https://getsubstance.co

GetSubstance.Co Pte. Ltd. (“Substance”, “LevelUp by GetSubstance”, “LevelUp”, “we”, “our”, or “us”) operates both GetSubstance.Co and LevelUp by GetSubstance. We are committed to protecting the privacy of our candidates, clients, and website visitors. This Privacy Policy explains how we collect, use, and safeguard your personal data.

1. Information We Collect

We may collect and process the following information about you:

• Contact details (name, email, phone, address).

• Employment and education history, CVs/resumes, references, and professional qualifications.

• Job application details, interview feedback, and assessment results.

• Career development information (skills assessments, coaching notes, career goals).

• Any additional information you voluntarily provide.

2. How We Use Your Information

We process your personal data for:

1. Recruitment Services – to assess your suitability for roles, match you with opportunities, and manage the hiring process with our clients.

2. Career Support Services (LevelUp) – to provide coaching, CV/resume advice, interview preparation, and employability programs.

3. Business Operations – to improve our services, maintain records, comply with legal obligations, and for reporting and analytics.

We may also contact you about roles or career services that we reasonably believe will benefit you.

3. Legal Basis for Processing

We process your personal data based on:

• Consent – when you voluntarily provide information or opt in to our services.

• Contractual necessity – when processing is required to perform our services.

• Legitimate interests – to operate our recruitment and coaching services effectively, while respecting your rights and freedoms.

• Legal obligations – where required by law.

4. Sharing Your Information

We may share your data with:

• Employers, clients, and hiring partners (for recruitment purposes).

• Career coaches and consultants within LevelUp (for employability support).

• Service providers (e.g., IT systems, cloud hosting, ATS/CRM providers).

• Regulatory or legal authorities if required.

We do not sell or rent your personal data to third parties.

5. Data Retention

• Candidate and career data will generally be retained for 3 years after your last interaction with us, unless you request earlier deletion.

• If you are placed in a role, certain data may be retained longer for compliance purposes.

6. Your Rights

You have the right to:

• Access the data we hold about you.

• Correct inaccuracies in your data.

• Withdraw consent at any time.

• Request deletion (“right to be forgotten”).

• Object to or restrict processing.

To exercise your rights, please contact us at support@getsubstance.co.

7. Data Security

We take appropriate technical and organizational measures to safeguard your data against unauthorized access, disclosure, alteration, or destruction.

8. International Transfers

If your data is transferred outside Singapore, we ensure it is protected by appropriate safeguards, such as contractual clauses or equivalent legal protections.

9. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

10. Contact Us

For questions or to exercise your rights, contact:

GetSubstance.Co Pte. Ltd.
Email: support@getsubstance.co
Website: getsubstance.co and levelup.getsubstance.co